Last updated: November 12, 2026.
This policy covers one-time credit packs purchased from Sheru Bhai Photo at sherubhaiphoto.pro. Generation credit returns and payment refunds are separate processes. Questions: support@sherubhaiphoto.pro.
Submitting a generation reserves one site credit. If our system confirms that the generation failed, the reserved credit is returned automatically; this does not issue a monetary payment refund. A pending task, browser timeout or closed tab does not by itself confirm failure. If a task stays pending or its credit is not returned after a confirmed failure, contact support with the task reference and approximate time.
Downloads, re-views and before/after collages are free and are never charged.
Packs are one-time purchases, with no subscription or automatic renewal. Paid credits are valid for 12 months from purchase. Each successful generation consumes one credit. A new attempt consumes another credit even if you use the same photo. Under our voluntary policy, credits used for successfully delivered generations are normally not refundable, subject to the exceptions and statutory rights below.
Contact support@sherubhaiphoto.pro if:
We investigate verified billing or service errors and arrange an appropriate correction, such as delivering missing credits, refunding a duplicate charge or refunding an undelivered purchase. An approved monetary refund is issued through the original payment provider to the original payment method. Additional site credits are an alternative only if you agree; they do not replace a monetary refund you are legally entitled to receive.
You can request a full refund within 14 days of purchase if none of that pack's credits have been used. Email us from your account address and stop using the pack while the request is reviewed. Credits associated with an approved refund will be removed. This voluntary offer is in addition to any cancellation or refund rights provided by applicable law.
Email support@sherubhaiphoto.pro from your account address. Include the order number from My Orders, purchase date, reason for your request and any relevant task reference. Do not send passwords or full payment-card details. If you cannot access your account email, tell us so we can arrange another way to verify the purchase.
We aim to reply within 2 business days. Approved refunds are submitted through the original payment provider; the time for money to appear depends on the payment provider and your original payment method. A payment reversal or refund may remove the corresponding site credits. We may request more information needed to verify the issue.
These exclusions do not apply where the service is faulty, not delivered or materially different from its description and applicable law provides a remedy. Contact us about inaccessible or missing results even if a task is marked successful. Account restrictions are reviewed under the Terms of Service and do not automatically remove statutory refund rights.
Nothing in this policy limits mandatory consumer rights under the law that applies to your purchase, including any applicable cancellation rights or remedies for faulty digital content or services. Using credits does not automatically waive those rights. We do not treat this policy or merely visiting the site as an express waiver of a statutory cancellation right.